Privacy Policy - EDL Counselling and Therapy Services
EDL Counselling and Therapy Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website and services. By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1. Information You Provide to Us
- Personal Information: When you contact us, book a session, or make an inquiry, we may collect personal information such as your name, email address, phone number, and any other details necessary to provide our services.
- Communications: We collect information when you contact us via email, website forms, or other communication channels.
1.2. Information Automatically Collected
- Usage Data: We collect information about your interactions with our website, such as your IP address, browser type, device information, and pages visited.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and analyze website usage. You can manage your cookie preferences through your browser settings.
1.3. Third-Party Information
We may receive information from third-party services, such as analytics providers, to improve our services.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and improve our website and counselling services.
- To schedule appointments and respond to inquiries.
- To send administrative updates, such as appointment confirmations or policy changes.
- To personalize your experience on our website.
- To analyze usage trends and improve the functionality of our website.
- To comply with legal obligations or enforce our terms and policies.
3. How We Share Your Information
3.1. Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as website hosting and analytics services. These providers are bound by confidentiality agreements and are only permitted to use your information as necessary to perform their services.
3.2. Legal Requirements
We may disclose your information if required to do so by law or if we believe such action is necessary to:
- Comply with legal obligations or respond to lawful requests by public authorities.
- Protect and defend our rights, property, or safety, or that of our clients or others.
3.3. Business Transfers
In the event of a business transition, such as a change in ownership, your information may be transferred as part of that process. We will notify you of any such changes.
4. Your Choices
4.1. Access and Update Information
You can access and update your personal information by contacting us directly.
4.2. Opt-Out of Communications
You can opt out of receiving non-essential communications by following the unsubscribe instructions in our emails.
4.3. Cookie Preferences
You can manage or disable cookies through your browser settings. Disabling cookies may impact your experience on our website.
5. Data Security
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.
7. International Data Transfers
If you are accessing our website from outside Australia, your information may be transferred to and processed in a country with different data protection laws. By using our website, you consent to this transfer.
8. Children’s Privacy
Our website and services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date." Your continued use of our website after changes are made constitutes your acceptance of the revised Privacy Policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us.